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Shipping and Returns

Return Policy

We process many orders within minutes of receiving them. If you make a mistake on your order, please contact us immediately so that we can correct it before the item goes out.

We accept returns on all items within 30 days of receipt, but you must contact us before sending the item back so that we can issue an RMA number.

Returns require pre-authorization and are subject to a 15% restocking fee. Shipping fees are not refundable. Customer pays return shipping. Merchandise must be in unused, resalable condition and in the original packaging. You may avoid the restocking fee by doing an item exchange rather than a return. We will credit the full purchase amount towards your alternative item, less shipping fees and will ship it out upon receipt of the original item in good condition, and balance due.

Please contact us for return authorization prior to sending items back. We will issue a RMA number that should be written on the outside of the package, as well as on a copy of your emailed receipt, inside the package. We will refund your purchase upon receipt of the item in good condition, less shipping and the restocking fee.

Domestic Shipping Rates

United States: Just $3.95 for First Class USPS shipping (generally 5-7 business days), or $7.95 for Priority Mail (generally 3-4 business days) on the first item for all domestic orders in the U.S. $1 extra for each additional item. Other rates apply for faster shipping. Contact us  by phone at 201.659.0105 if you need a rush order and we’ll let you know how quickly the items can be shipped.

Alaska & Hawaii: Please anticipate longer delivery times than those quoted above. Packages ship from several locations in the continental U.S., with most items shipping from New Jersey.

International Shipping Rates

Canada: Rates start at $11.95 per order for shipping and handling, with increases depending on the number of items purchased. Delivery time is estimated at 2-4 weeks for First Class Mail, or 7-10 business days for Priority Mail Express. Customer is responsible for all import taxes or other fees assessed at the time of delivery.

United Kingdom: Rates start at $19.95 per order for shipping and handling, with increases depending on the number of items purchased. It is generally the most economical to order several items at once. Delivery time is estimated at 4-6 weeks for First Class Mail, or 7-10 business days for Priority Mail Express. Customer is responsible for all import taxes, VAT or other fees assessed at the time of delivery.

Everywhere Else: Rates start at $21.95 per order for shipping and handling, with increases depending on the number of items purchased. It is generally the most economical to order several items at once. Delivery time is estimated at 4-6 weeks for First Class Mail, or 6-10 business days for Priority Mail Express. Customer is responsible for all import taxes, VAT or other fees assessed at the time of delivery.

 

Got Questions?

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Or call us between 10am & 5pm EST (sorry, no messages): 201.659.0105.